Ticketing Officer

Introduction
Triennale Milano is an international cultural institution that brings together various forms of expression related to contemporary culture: design, architecture, visual and performing arts. Triennale Milano showcases the projects of leading Italian and international architects, designers, and artists; organizes exhibitions, meetings, events, conferences, and performances; and offers new perspectives on key topics of society and public debate.

Opportunity
Triennale Milano is looking for a professional to join its Marketing Department, Sales Area, as a Ticketing Officer, with the possibility of a permanent position.

Responsibilities
– Programming and managing ticketing settings for exhibitions (shows), performances (theater), musical events (concerts), and visitor services (guided tours, educational workshops, etc.);
– Developing and supervising the implementation of ticketing functions;
– Managing SIAE procedures for exhibitions, performances, and musical events:

• Opening procedures (representation requests);
• Compiling musical reports for performances based on information provided by theater companies;
• Submitting C1 forms for competence calculations;
  – Managing SIAE procedures for free events;
  – Managing the ticketing platform and membership sales;
  – Resolving membership-related issues;
  – Supervising and coordinating the work of ticketing staff and mediation personnel for issuing complimentary tickets;
  – Managing ticketing-related agreements: setting up ticketing systems, controlling ticket issuance, and preparing credit notes for monthly administrative credit payments;
  – Managing seating charts for performances, including reserved and available seats and allotments;
  – Handling invitations for theatrical performances;
  – Managing operational ticketing relations:
• Membership promotions;
• Promotions for individual ticket sales for exhibitions and performances;
• Partnerships (managing batch ticket issuance and complimentary tickets for specific events);
  – Coordinating with the Administration Office:
• Monthly reconciliation of various payment methods;
• Monthly reconciliation of guided tours;
• Reconciliation of ticket issuance for third-party subscriptions;
• Handling refunds;
  – Tracking sales (weekly reporting) and promotions;
  – Updating and preparing reports to monitor KPIs;
  – Customer service for ticketing and membership via email.

Requirements
– Comprehensive knowledge of ticketing operations for both exhibitions and theater;
– Thorough understanding of SIAE regulations;
– At least 2 years of work experience in a similar field;
– Previous experience with a CRM (preferably Microsoft Dynamics);
– Project management experience, including schedule management, cost analysis, and activity monitoring;
– Ability to analyze data and prepare reports;
– Teamwork experience;
– Strong written and verbal communication skills;
– Organizational, problem-solving, and autonomous working abilities;
– Excellent command of the English language;
– Previous experience with CMS and email marketing platforms (preferably Microsoft Dynamics) is an advantage.

Position Details
Contract: Maternity leave replacement with the possibility of stabilization
CCNL: Federculture
Hours: Full-time, with availability for evening and holiday shifts
Start date: February 2025

Applications
To apply, please send an email to personale@triennale.org by January 13, 2025, attaching your CV and including "APPLICATION Ticketing Officer – [Name Surname]" in the subject line. Only applications that meet the stated requirements will be considered.

Selection Process
Receiving CVs does not constitute an obligation for Triennale Milano. The institution reserves the right to evaluate the submitted CVs and contact only suitable candidates via email for an interview.